Surface Go の復旧作業 Error code: 0xc0000098

娘にあげた Surface Go が青い画面になってしまったのです。
画面はこちら。

この画面見たくなかった

Recovery

Your PC/Device needs to be repaired

The Boot Configuration Data file doesn’t contain valid information for an operating system.

File: \BCD
Error code: 0xc0000098

You’ll need to use recovery tools. If you don’t have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

状況を確認すると、アップデートの直後にこうなったとのこと。
Surface さん、アップデートに難ありなんですね。

準備

Surface Go の状況を確認しました。
何度やってもWindowsのロゴの直後に「Recovery」の画面が表示されます。
エラー内容も同じです。

ここで、娘の Surface Go は USB が刺さらないのでは??と思ったのですが、純正のドックを買っていたことを思い出したので、USBメモリで USB回復メモリを作成して問題ないことを確認しました。

Your request appears to be from an automated process
 www.microsoft.com

もしドックをお持ちじゃない方は、通常サイズのUSBがさせないと思うので、こういう片方は普通のUSB、もう片方は USB Type-C のものを購入すればいいと思います。

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 amzn.to

実際にやること

ダウンロード等々でめちゃくちゃ時間かかる可能性があります。
わたしはパソコンが使えるようになって、片付けが終わるまで3時間ほどかかりました。

Surface の回復イメージをダウンロードする

Javascript を有効にしてページを更新してください
 support.microsoft.com

ダウンロードしたものを中身だけ全部 USB に展開します。

Surface の USB 回復ドライブの作成と使用

Javascript を有効にしてページを更新してください
 support.microsoft.com

このページの次の手順に従いました。

1.Surface がオフになっており、電源に接続されていることを確認してから、USB ポートに USB 回復ドライブを挿入してください。
2.音量を下げるボタンを長押ししたまま、電源ボタンを押して離します。
3.Microsoft または Surface のロゴが表示されたら、音量を下げるボタンを離します。
4.ダイアログが表示されたら、使用する言語とキーボード レイアウトを選びます。

[トラブルシューティング]、[ドライブから回復する] の順に選択します。回復キーの入力を求められた場合は、画面の下部にある [このドライブをスキップする] を選択します。

必ず、この画面の [トラブルシューティング] を選択してください。[デバイスの使用] は選択しないでください。[デバイスの使用] を選択すると、Surface が USB 回復ドライブからもう一度再起動し、リセット処理が最初からやり直しになります。

ダウンロードした回復イメージを使って Surface を工場出荷時の状態にリセットする [オプションの選択] 画面。

6.[ファイルの削除のみ行う] または [ドライブを完全にクリーンアップする] を選択します。
ドライブをクリーンアップするオプションを使用する方が安全ですが、所要時間が長くなります。たとえば、Surface をリサイクルに出す場合は、ドライブをクリーンアップする必要があります。Surface を引き続き使用する場合は、ファイルの削除のみでかまいません。
7.[回復] を選択します。
Surface が再起動し、リセット処理の続行中は Surface のロゴが表示されます。これには数分かかることがあります。

やっと回復が始まりました >_<

数字が100%になると、いったん再起動が走ります。
そのあと…

準備中
サービスがスタートします!!

いやったーーーーー!直ったーーーーー!!
時間、めっちゃかかった。しんどかった。

娘の場合は、「アカウントとかなくてもなんとかなる」というやる気の言葉をもらいました。
なので、上の手順の6の時に、[ドライブを完全にクリーンアップする] を選択しました。

Starting services のあとには、初期状態に設定を入れるチュートリアルの画面が表示されますので、IT エンジニアはツッコミどころ満載でも見ていかないといけないと思いました!

1つだけ MS さんのホームページ。準備されたリンクをクリックすると、ジャンプすると英語(en)で、リンクを直接 ja-jp に変更したら日本語で見れた。
おいおい…